FAQ

luckybet Deposits and Withdrawals — Common Questions

Find straightforward answers to the questions that come up most when using luckybet — withdrawals, deposit methods, customer support and responsible gaming rules. If you cannot find your question here, ask us in live chat.

Browse questions by category

Section 01

Withdrawals

To withdraw any bonus winnings at luckybet, you must first meet the wagering requirement. For example, the welcome bonus requires you to wager the bonus amount 20 times. If you deposit ৳1,000 and receive a ৳1,200 bonus, you must complete a total wager of ৳24,000 before withdrawing. After the requirement is met, the minimum withdrawal amount is ৳1,000.

After submitting a withdrawal request via bKash, Nagad or Rocket at luckybet, the money typically arrives in your wallet within 10–45 minutes. The same timeframe applies to bank transfers. During peak hours it may take slightly longer, but most requests are completed within 45 minutes.

The minimum withdrawal limit at luckybet is ৳1,000. Requests below this amount are not processed. Make sure your balance is at least ৳1,000 before requesting a withdrawal. You can choose bKash, Nagad, Rocket, Upay or bank transfer as your payment method.

Yes, withdrawals at luckybet are available 7 days a week, 24 hours a day. You can submit a withdrawal request on Friday, Saturday or after midnight, and it will be processed within the same 10–45 minutes. There is no pause on BPL or T20 match nights — you can withdraw at any time.

For security reasons, luckybet only approves withdrawals to wallets or bank accounts registered in your own name. Your bKash, Nagad, Rocket or Upay number and bank account must be in your name. Sending funds to a wallet registered in a third party's name is not possible.

If more than 45 minutes have passed since your withdrawal request and you still have not received the money, first check the transaction history in your wallet or bank app. If it still does not appear, contact luckybet via live chat or email. Keep your request number and date handy — this will help resolve the issue faster.
Section 02

Responsible Gaming

The minimum age to play any game at luckybet — casino or sports betting — is 21+. You must provide your correct date of birth when registering, and identity verification documents may be requested if needed. Accounts belonging to underage users are closed immediately. Learn more about our responsible gaming policy.

Yes, luckybet offers a cooling-off option that lets you temporarily suspend your account for a set period. If you need a longer break, you can also request self-exclusion. Contact customer support directly to use either of these options.

If you feel your gambling is getting out of control, contact luckybet's live chat first — the team will help you set up self-exclusion or account limits. You can also reach out to mental health support organisations in Bangladesh. Visit the responsible gaming page for more information and guidance.

At luckybet you can set daily, weekly or monthly deposit limits. Contact customer support to activate a limit. Once a limit is set, it cannot be increased before the specified period ends, but it can be lowered at any time — this makes it easier to stay within your budget.

Watch out for common signs such as spending beyond your budget, repeatedly playing to recover losses, or neglecting family and work to focus on gambling. The luckybet responsible gaming page has a self-assessment checklist that can help you understand your situation.

No, a luckybet account may only be used by the registered account holder. Sharing an account or allowing someone else to use it is against the rules and may result in the account being suspended. If a family member is underage and shares your device, keep your password protected. Read the terms and conditions for more details.
Section 03

Customer Support

Yes, luckybet customer support is available 24/7 — seven days a week at any time of day. Whether it is 3 AM or the evening of a BPL final, you can connect via live chat and get a quick resolution. There are no breaks on holidays either.

To help the luckybet support team assist you quickly, have the following ready before getting in touch: your registered email or mobile number, your account username, the date and time of the issue, the transaction ID (for payment-related issues) and a brief description of the problem. This helps resolve issues much faster.

luckybet currently offers two support channels: the first is live chat — click the chat button on any page of the site for instant assistance; the second is email — for detailed issues, sending an email gets a prompt reply. Both channels are available in Bengali and English.

Absolutely. The luckybet customer support team serves customers in both Bengali and English. Support is provided in Bengali for Bangladeshi users, so language will never be a barrier. Simply write in Bengali when starting a live chat and you will receive a reply in Bengali.

The luckybet support team aims to reply to email complaints as quickly as possible. For urgent matters, use live chat — it is the fastest channel. Email is more suitable for complex issues where you need to attach documents or screenshots.
Section 04

Deposit Questions

Log in to your luckybet account, go to the deposit section and select Nagad. Send the amount to the designated number via Nagad and submit the transaction ID. The minimum deposit is ৳500. The balance is usually credited within a few minutes. Go to the luckybet login page to access your account.

luckybet does not charge any additional fees on deposits. However, your mobile banking service (bKash, Nagad, Rocket, Upay) or bank may deduct a small fee according to their own transaction policy, which is entirely at their discretion.

First, wait a few minutes — a slight delay can occur due to network issues. If the balance still does not appear, contact luckybet's live chat with your transaction ID or a screenshot. Having proof of the deposit confirmation helps resolve the issue quickly.

The minimum deposit at luckybet through any payment method is ৳500. Once this amount is deposited, you can start playing all game categories including slot games. A 120% bonus is available on your first deposit, up to a maximum of ৳15,000.

luckybet has five deposit methods: bKash Nagad Rocket Upay Bank Transfer (For bank transfer, major banks including Dutch-Bangla Bank and BRAC Bank are supported). The minimum deposit for each method is ৳500.

Bank transfer deposits at luckybet may take slightly longer due to the bank-to-bank verification process involved. For faster credit, using bKash, Nagad or Rocket is more convenient. Submitting the transaction ID correctly after the transfer helps speed up the process.

Learn more about luckybet

luckybet is a familiar online gaming platform for players in Bangladesh, offering a range of games from sports betting to live casino. Cricket fans in particular will find detailed betting options for major tournaments including BPL, IPL, and the T20 World Cup on the luckybet cricket betting page. If you want to play with larger stakes, check out the high roller section, which offers special benefits for big bets.

New members get a 120% bonus on their first deposit, up to ৳15,000, with a wagering requirement of just 20x. Visit the luckybet casino page to learn about the full range of games and features. It is recommended to read the terms and conditions to have a clear understanding of all promotional offers and rules.

Still have questions? We are ready to help

If you did not find the answer to your question in the FAQ above, contact our support team directly. luckybet support is available seven days a week, twenty-four hours a day, and service is provided in both Bengali and English.

Live Chat

Click the live chat button on any page of the site. Chat directly in Bengali and get an instant resolution. This is the fastest channel for urgent payment issues or account-related questions.

Email Support

For detailed complaints or correspondence with documents, write to us by email. Sending from your registered email makes identity verification easier. luckybet support email address:

Support Hours

The luckybet support team is active 24 hours a day, seven days a week — including BPL match nights and Eid days. Service is available in both Bengali and English.

Related Pages

Cricket

Find a detailed guide and betting options for all major cricket events including BPL, IPL, and the T20 World Cup.

luckybet Cricket Betting Guide

Ludo Quick

Everything you need to know about how to play JILI's popular Ludo Quick game, including rules and tips.

luckybet Ludo Quick Game

luckybet casino

Learn about the full range of games including slots, live casino, fishing games, and card games, as well as bonus offers.

luckybet Casino Complete Guide

High Roller

See the special limits and benefits available in the high roller section for a big-stakes experience.

luckybet High Roller Section