luckybet Terms and Conditions

1 General Provisions and Applicability

These Terms and Conditions ("Terms") govern the relationship between the member ("you" or "user") and the luckybet platform ("Platform"). By creating an account, logging in, or using any service on the Platform, you are considered to have automatically accepted these Terms.

These Terms are written in English and apply to users in Bangladesh. In the event of any conflict, the English version shall be considered final. luckybet reserves the right to change, amend, or cancel these Terms at any time — that right is discussed in detail in Section 10.

These Terms apply together with our Privacy Policy. Reading both documents together will give you a complete picture of the legal framework governing use of the service.

2 Registration Eligibility and Account Rules

2.1 Eligibility Requirements

To open an account on the luckybet platform, the following conditions must be met:

• You must be at least 21 years of age.
• You must have a valid national identity card or equivalent document.
• Only one account may be created per person. Multiple accounts for the same individual are strictly prohibited.
• You must be able to manage your account independently and of your own free will.

2.2 Account Registration and Verification

All information provided at registration — name, date of birth, mobile number, and payment details — must be fully accurate and up to date. luckybet may request documents for identity verification at any time, and withdrawals may be on hold until the documents are submitted.

2.3 Account Security

It is your responsibility to keep your login credentials — username and password — completely confidential. luckybet will not be held responsible if you share this information with someone else or if your account is accessed without authorisation. If you notice any suspicious activity, contact the support team immediately.

3 Deposits, Withdrawals and Payment Methods

3.1 Deposits

Deposits on the luckybet platform can currently be made via: bKash, Nagad, Rocket, Upay, and bank transfer (Dutch-Bangla Bank, BRAC Bank, and other major commercial banks). The minimum deposit for each method is ৳500. Deposits must be made only from a payment source registered in your own name.

3.2 Withdrawals

Available withdrawal methods are: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum withdrawal amount is ৳1,000. Withdrawals are generally processed within 10 to 45 minutes. Identity verification must be completed before a withdrawal can be processed.

3.3 Third-Party Payments

Depositing or withdrawing using another person's account is strictly prohibited. If such activity is detected, the relevant balance may be confiscated.

4 Bonuses, Promotions and Wagering Requirements

4.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. To withdraw this bonus, the bonus amount must be wagered 20 times. For example, a deposit of ৳1,000 gives a bonus of ৳1,200, making the total balance ৳2,200; before withdrawal, ৳1,200 × 20 = ৳24,000 must be wagered.

4.2 Weekly and Special Promotions

Promotions such as the luckybet Weekend Festival, luckybet Slots Fun, and the Cricket Craze Bonus each have their own wagering requirements — the details of each offer are clearly stated on the relevant promotion page.

4.3 General Bonus Rules

• Bonuses cannot be withdrawn directly — withdrawal is only possible after the wagering requirements have been met.
• Multiple bonuses cannot be active at the same time, unless a specific promotion states otherwise.
• If bonus abuse or manipulation is proven, the bonus and any related winnings may be confiscated.
• luckybet reserves the right to change or discontinue any bonus offer.

5 Gaming Rules and Fair Play

5.1 Software and Platform Use

luckybet's games are operated by third-party software providers. The outcome of each game is determined by a Random Number Generator (RNG) and is not influenced by any external factor.

5.2 Technical Issues

If a round is left incomplete due to a network disconnection, server error, or technical fault, luckybet will attempt to resolve the situation as fairly as possible. However, no guarantee of a specific compensation amount can be given in such circumstances.

5.3 Sports Betting

In sports betting, a wager can be cancelled before it is finalised, but bets placed after a match has started are generally not changeable. No guaranteed profit can be claimed as a result of odds changes.

5.4 Live Casino

Live casino games are operated in real time and managed by live dealers or croupiers. No objection is accepted after a decision or result has been officially announced.

6 Prohibited Activities and Code of Conduct

Any of the following activities are strictly prohibited and may result in permanent account closure:

• Placing artificial bets with the intent to abuse bonuses or gain an unfair advantage.
• Using automated software, bots, or scripts to play games.
• Claiming promotions multiple times using more than one account.
• Conducting hacking, manipulation, or fraudulent activity on the platform.
• Harassing, threatening, or abusing other members.
• Using the platform for illegal financial transactions or money laundering.
• Conducting transactions using a third-party payment source or another person's identity.

7 Account Suspension and Closure

7.1 Closure at Member's Request

Any member may request to close their account via live chat or email. The available balance can be withdrawn before closure, provided all wagering requirements have been met.

For any responsible gaming concerns, you may use the limit-setting and self-exclusion options described on our Responsible Gaming page.

7.2 Closure or Suspension by luckybet

luckybet may immediately suspend or permanently close an account in the following circumstances:

• If any provision of these Terms is violated.
• If registration was completed using false or incomplete information.
• If fraudulent activity or bonus abuse is proven.
• If a legal or regulatory reason requires an account review.

7.3 Balance After Closure

If an account is closed due to a breach of these Terms, bonuses received and related winnings may be confiscated. However, the return of the member's own original deposits that are not directly connected to the breach will be subject to review.

8 Limitation of Liability and Disclaimers

luckybet provides services on an "as is" basis. luckybet's liability is limited in the following areas:

• Losses caused by technical faults or server disconnections.
• The performance of third-party game software or payment gateways.
• Losses caused by internet connection or device-related issues.
• Financial losses caused by unauthorised access to an account.

Gaming inherently carries financial risk. Responsibility for gains and losses rests entirely with the member. You are advised to avoid placing bets beyond your means.

9 Dispute Resolution and Complaints Process

9.1 How to Submit a Complaint

If you have an issue with a transaction, bonus, or game result, first contact luckybet's 24/7 live chat support. The support team provides assistance in both Bengali and English. Providing a detailed description of the issue along with the relevant transaction ID and time will help reach a faster resolution.

9.2 Email Complaints

For complex matters, a written complaint may be sent to the support email. Include your account username, a description of the issue, and any relevant screenshots. luckybet will aim to provide a written response as soon as possible.

9.3 Final Decision

In all disputes, luckybet's decision shall be considered final, though the member's perspective will be taken into account before a decision is made. For common questions, you can visit our FAQ section — answers to the most frequently asked questions are available there.

10 Changes to Terms and Applicability

luckybet may change any part of these Terms at any time. A notice will be posted on the platform before the changes take effect. Continuing to use the platform after updated Terms are published will be considered as acceptance of the revised Terms.

It is therefore recommended that you check this page before each visit to the platform. The date of the most recent change will be noted at the top of the page.

If you have any questions about a change, please contact the support team, or visit our About Us page to learn more about luckybet.